Privacy Policy
How We Handle Your Data
Last updated: March 2026
Our Commitment to You
We will never sell, distribute, or share your personal data with any third parties. Your information is used solely to respond to your enquiry and provide our roof cleaning services.
What Information We Collect
When you submit our contact form, we collect only the information you provide:
- Your name
- Email address
- Phone number
- Postcode
- Any additional information you choose to include in your message
We also automatically collect some technical information for security purposes, including your IP address and the time of your submission.
How We Use Your Information
We use your information for the following purposes only:
- To respond to your enquiry
- To provide you with a quote for our services
- To arrange and deliver our roof cleaning services
- To send you a confirmation email when you submit the contact form
We do not use your information for marketing purposes unless you explicitly request to receive updates from us.
How We Store Your Information
Your data is stored securely using industry-standard encryption and security practices. We use MongoDB, a trusted database service, to store your contact form submissions. Access to this data is strictly limited to authorised personnel at Heritage Roof Care.
We retain your information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You can request deletion of your data at any time.
Third-Party Services
We use the following third-party services to operate our website:
- MongoDB - Database hosting for secure data storage
- Resend - Email delivery service for sending confirmation emails
These services process your data only as necessary to provide their services to us. They do not have permission to use your data for any other purpose. We do not sell or share your data with any other third parties.
Your Rights
Under UK data protection law (UK GDPR), you have the following rights:
- Right of access - You can request a copy of the personal data we hold about you
- Right to rectification - You can ask us to correct any inaccurate information
- Right to erasure - You can ask us to delete your personal data
- Right to restrict processing - You can ask us to limit how we use your data
- Right to data portability - You can request your data in a machine-readable format
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses only essential cookies required for the website to function. We do not use tracking cookies or third-party analytics cookies.
Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.